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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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esmeralda hernandez

August 8, 2025

5  out of  5
rating by esmeralda hernandez
"I highly recommend Ernesto Martinez Sate Farm in Melrose Park Il 60160, excellent service. Ask for Cynthia she will explain everything very clearly!!!"
We responded:
"Thank you for your wonderful review and recommendation! We’re so glad to hear that you had a great experience with our team at Ernesto Martinez State Farm in Melrose Park. Cynthia takes pride in providing clear and helpful service, and your feedback means a lot to us. Please let us know if there’s anything else we can help you with in the future! Ernesto Martinez, Agent - State Farm Insurance"
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Veronica Mireles

August 5, 2025

5  out of  5
rating by Veronica Mireles
"La información fue excelente, ya que estoy obteniendo beneficios con la cobertura en las cuales me voy a ver beneficiada, ya que es un costo razonable y con muchos beneficios para mi vivienda la atención fue excelente concisa, clara, asertiva estoy satisfecha con el servicio"
We responded:
"Muchas gracias por su calificación de cinco estrellas. Nos complace saber que encontró un precio razonable y que la cobertura le brinda beneficios importantes para su vivienda. Valoramos sus comentarios sobre la calidad de la información y la atención recibida. Estamos a su disposición para cualquier consulta o asistencia adicional que necesite. Ernesto Martinez, Agent - State Farm Insurance."
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queen peters

August 5, 2025

5  out of  5
rating by queen peters
"Javier from State Farm is the best very nice and professional and always so helpful and responsive"
We responded:
"Thank you for your five-star review. We appreciate your feedback and are glad to hear that Javier has been helpful, professional, and responsive to your needs. Providing quality service to our clients is our top priority. Please let us know if there is anything else we can assist you with in the future. Ernesto Martinez, Agent - State Farm Insurance."
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Sonya Roman

August 1, 2025

5  out of  5
rating by Sonya Roman
"always responds quick and have patience with customers .. just to tell you georgina is one of my top ones to alwaya be on track on my policies"
We responded:
"Thank you for your kind review. We appreciate your acknowledgment of our responsiveness and customer care. Georgina consistently demonstrates dedication to our clients, and we are pleased to know she has helped keep your policies organized. We value your business and look forward to continuing to serve you. Ernesto Martinez, Agent - State Farm Insurance."
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Erika Aguirre

July 24, 2025

5  out of  5
rating by Erika Aguirre
"I’ve been working with Georgina for a while for both my car and home insurance and she’s been really helpful! She takes the time to explain policies and has always been very kind!"
We responded:
"Thank you for taking the time to share your experience! We're so glad to hear that Georgina has been helpful and attentive with your insurance needs. She always strives to provide the best service possible, and your feedback means a lot to us. If you ever need anything else, please know we're always here to help. Thanks again for choosing us! Ernesto Martinez, Agent - State Farm Insurance."
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Cristal V

July 23, 2025

5  out of  5
rating by Cristal V
"I had the pleasure of working with Georgina as my agent. As a first time car owner it can be intimidating getting car insurance but she made sure to explain everything in detail. I’ve now been with state farm for a year and have decided to stay because of her amazing customer service she’s provided each time I’ve spoken with her. Would definitely recommend working with her."
We responded:
"Thank you so much for your wonderful review! We’re delighted to hear about your positive experience as a first-time car owner. It’s our goal to make the process as clear and comfortable as possible, and we’re so glad Georgina could provide the support you needed. We truly appreciate your loyalty and kind words, and we look forward to continuing to serve you for many years to come. If you ever have any questions or need assistance, please don’t hesitate to reach out. Thank you again for your recommendation! Ernesto Martinez, Agent - State Farm Insurance."
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chicote gonz

July 21, 2025

5  out of  5
rating by chicote gonz
"Great customer service!"
We responded:
"Thank you for your fantastic review! We’re so glad you had a positive experience with our customer service. Your feedback motivates our team to keep up the great work. We look forward to serving you again! Ernesto Martinez, Agent - State Farm Insurance"
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Jenny Rivera

July 20, 2025

5  out of  5
rating by Jenny Rivera
"The experience is very good and they are very kind, they treated with such respect I loved being their while I was there, such a great service thank you"
We responded:
"Thank you so much for your wonderful review! We’re delighted to hear that you felt respected and enjoyed your experience with us. Our team truly appreciates your kind words, and we look forward to welcoming you back again soon! Ernesto Martinez, Agent - State Farm Insurance"
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Jorge Garcia

July 18, 2025

5  out of  5
rating by Jorge Garcia
"I've been with State Farm for several of years now and they keep on taking good care of me. Awesome team and service!"
We responded:
"Thank you so much for your loyalty and for taking the time to leave us this wonderful review! We’re delighted to hear that you’ve had a consistently positive experience with our team. It’s our pleasure to serve you, and we look forward to being here for you for many more years to come! Ernesto Martinez, Agent - State Farm Insurance"
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Victor Sanchez

July 9, 2025

5  out of  5
rating by Victor Sanchez
"I resive a good price in my policy"
We responded:
" Thank you so much for your 5-star review! We're thrilled to hear that you received a good price on your policy. Providing value and excellent service to our clients is our top priority. If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate your trust in us! Ernesto Martinez, Agent - State Farm Insurance."
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Gennievevie Garcia

July 4, 2025

5  out of  5
rating by Gennievevie Garcia
"Georgiana was very kind and informative during our review on what is covered in my auto insurance!"
We responded:
"Thank you so much for taking the time to leave your feedback! I’m delighted to hear that Georgina was kind and informative during your auto insurance review. We’re proud to have her on our team, and it’s wonderful to know she provided you with excellent service. If you have any more questions or need further assistance, please don’t hesitate to reach out to my office. We truly appreciate your trust! Ernesto Martinez, Agent - State Farm Insurance."
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Armando Ramírez

June 26, 2025

5  out of  5
rating by Armando Ramírez
"Estábamos en línea en una tienda y no hablaban español. El señor Martínez fue muy amable en ayudarnos. Un buen vecino!!"
We responded:
"Le agradezco sinceramente sus amables palabras. Es muy importante para mí poder ayudarle cuando lo necesite, especialmente en situaciones donde el idioma puede ser una barrera. Siempre estaré dispuesto a brindarle el mejor servicio posible. No dude en comunicarse conmigo si requiere cualquier otra ayuda en el futuro. Ernesto Martinez, Agent - State Farm Insurance."
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Eve Vargas

June 16, 2025

5  out of  5
rating by Eve Vargas
"I've been with State Farm for 16 years, and I can confidently say the consistency and service have always been excellent. Over the years, I've had to file a few claims, and every time, the process was smooth, fast, and handled with care. My agent is responsive and truly takes the time to explain things in a way that's easy to understand. What I appreciate most is the personal touch—I'm not just a policy number. Whether it's car insurance, home, or life, I feel confident knowing I'm covered by a company I can trust. Sixteen years is a long time, and I wouldn’t still be with them if they didn’t earn it. Highly recommend State Farm to anyone looking for reliable insurance and peace of mind. Georgina is very knowledgeable and always available to help. Her customer service is great!"
We responded:
"Thank you so much for your thoughtful and detailed review. We truly appreciate your loyalty over the past 16 years and are grateful for the trust you’ve placed in State Farm and our team. It’s wonderful to hear that you have consistently received excellent service and that your claims have been handled smoothly and with care. We take great pride in providing a personal touch and making sure each client feels valued and understood. I’m especially glad to know that Georgina has been knowledgeable, responsive, and available whenever you needed assistance. Your confidence and recommendation mean a lot to us. If you ever need anything or have questions, please don’t hesitate to reach out to my office. We look forward to continuing to serve you for many more years to come! Ernesto Martinez, Agent - State Farm Insurance."
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Javier Esparza

May 15, 2025

5  out of  5
rating by Javier Esparza
"Stopped by the office to report a car accident. Met with Ernesto, he helped us with the claims process and let us know what the next steps were. We are grateful for the service that Ernesto and his team provided during our first car accident."
We responded:
"Thank you so much for your kind words and for trusting me to help you during such a difficult moment. I’m glad I could assist you with the claims process and help clarify the next steps. My team and I are always here to support you, and we truly appreciate your confidence in our service. If you have any further questions or need anything else, please feel free to reach out to my office at any time. Ernesto Martinez, Agent - State Farm Insurance."
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Gustavo Guzman

May 13, 2025

5  out of  5
rating by Gustavo Guzman
"Working with Georgina Guzman has been an absolute pleasure. She is incredibly knowledgeable, patient, and truly takes the time to understand your needs before offering the best insurance solutions. Her professionalism and friendly demeanor made the entire process smooth and stress-free. I felt confident and well-informed every step of the way. I highly recommend Georgina to anyone looking for a trustworthy and dedicated insurance agent!"
We responded:
"Thank you very much for sharing your experience and for your kind words about Georgina. We are delighted to hear that she provided you with knowledgeable, patient, and attentive service. At our agency, we take great pride in having dedicated team members like Georgina, who truly care about our clients’ needs and strive to make the insurance process as smooth and stress-free as possible. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future. Ernesto Martinez, Agent - State Farm Insurance."
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Carlos Garcia

May 9, 2025

5  out of  5
rating by Carlos Garcia
"Muy bien servicio, hoy pase a la oficina para asegurar otro carro. Me ayudaron con mi aplicacion mobil de State Farm y revisaron mis coberturas y discuentos."
We responded:
"Muchas gracias por compartir su experiencia. Me alegra saber que pudimos ayudarle a asegurar su nuevo carro, así como a configurar su aplicación móvil de State Farm y revisar juntos sus coberturas y descuentos. Es un placer para mí poder asistirle y asegurarme de que recibe el mejor servicio posible. Gracias por su preferencia y confianza. Si en el futuro necesita cualquier otra cosa, por favor no dude en comunicarse conmigo. Ernesto Martinez, Agent - State Farm Insurance."
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Rene Gutierrez

May 9, 2025

5  out of  5
rating by Rene Gutierrez
"Hoy pase a la oficina y Ernesto me pudo ayudar en hacer unos pagos y revisamos nuevamente mi cobertura de mis carros. Gracias Ernesto por su ayuda."
We responded:
"Le agradezco mucho que haya compartido su experiencia. Me alegra saber que pude ayudarle con sus pagos y a revisar la cobertura de sus carros. Para mí es un placer poder asistirle y asegurarme de que reciba el mejor servicio posible. Gracias por su confianza. Si en el futuro necesita cualquier otra cosa, por favor no dude en contactarme. Ernesto Martinez, Agent - State Farm Insurance."
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jose diaz

May 8, 2025

5  out of  5
rating by jose diaz
"Ernesto let me know options I didn’t know were available to me on my insurance and made things easy to understand"
We responded:
"Thank you for your kind words! I’m so glad I could help you explore your options and make things easier to understand. Let me know if you have any other questions—I’m always happy to assist! Ernesto Martinez, Agent - State Farm Insurance"
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thabo navarro

May 8, 2025

5  out of  5
rating by thabo navarro
"Recomiendo la oficina de Ernesto Martínez , Javier muy profesional me pudo explicar muy todas las coberturas de auto, y me ayudó a entender cómo funcionan los seguros de vida, y de salud . También me explicó los beneficios y descuentos que State Farm ofrece. Gracias a Javier ahora tengo seguro de auto, vida y salud con State Farm. 100 % recomendado si estás buscando una cotización llama y pregunta por Javier y el te ayudará y te guiará paso a paso hasta obtener tus coberturas."
We responded:
"Muchas gracias por su reseña y por confiar en nuestra oficina. Nos alegra saber que Javier pudo explicarle detalladamente las coberturas y beneficios que ofrecemos, además de ayudarle a entender cómo funcionan los seguros de auto, vida y salud. Nuestro objetivo siempre es brindar un servicio profesional y personalizado para que cada cliente se sienta respaldado en todo momento. Quedamos a su disposición para cualquier pregunta o necesidad futura. ¡Gracias por recomendarnos y por formar parte de la familia de State Farm! Ernesto Martinez, Agent - State Farm Insurance"
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Bella Diaz

May 5, 2025

5  out of  5
rating by Bella Diaz
"Me encantó el servicio que dan la amabilidad con la que me atendió Georgina muchas gracias por tu gran trabajo y por tu excelente servio . Gracias por ser tan amable , paciente y muy buena onda ."
We responded:
"Muchas gracias por tomarse el tiempo de compartir su experiencia con nosotros. Nos alegra saber que disfrutó del servicio y que la atención de Georgina cumplió con sus expectativas. Sin duda, su amabilidad, paciencia y dedicación son cualidades que apreciamos mucho en nuestro equipo. Transmitiremos sus palabras a Georgina, ya que comentarios como el suyo son una gran motivación para todos nosotros. Si hay algo más en lo que podamos asistirle, por favor no dude en contactarnos. Ernesto Martinez, Agent - State Farm Insurance "
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Rosie M

March 20, 2025

5  out of  5
rating by Rosie M
"I cannot express how grateful I am for Georgina’s support and help throughout our claim process. She is truly the only reason why we decided to renew our policy with State Farm and the only one who took the time to return our calls, and emails. It has been over a month and me and my husband never received a call from Ernesto which we called and left various messages for him specifically to give us a call back and help us figure out what was going with our claim. Georgina in my opinion is the best and the face of that office, always count on her to be there every step of the way. Not only has she been great with our auto and home policy but also with my life insurance policy. Thank you Georgina for all the help and support!!!"
We responded:
"Thank you for sharing your experience! We're delighted to hear that Georgina provided the support and guidance you needed throughout your claim process---she is truly an essential part of our team. I sincerely apologize for any miscommunication along the way. Please know that I was aware of your situation and, while I was out of the office, I entrusted Georgina, one of my most experienced team members, to assist you and ensure you received the highest level of service. Your feedback is invaluable, and we truly appreciate the opportunity to continue serving you and your family. Ernesto Martinez, Agent - State Farm Insurance"
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Roman Gonzalez

March 14, 2025

5  out of  5
rating by Roman Gonzalez
"Excelente servicio, desde que llegas a la oficina te recibe Ingrid una persona muy amable, eficiente, educada,simpática he inteligente , Ernesto te asesora personalmente , javier el chico que me hizo mi contrato aclaro mis dudas respecto a lo que buscaba y me encontró el mejor plan, super recomiendo esta oficina para adquirir tu aseguransa 5 estrellas 🌟 😉"
We responded:
"¡Muchas gracias por su comentario tan positivo! Nos alegra mucho saber que tuvo una experiencia excelente en nuestra oficina. Nos esforzamos por brindar el mejor servicio posible y es gratificante saber que cumplimos con sus expectativas. Ingrid y Javier estarán encantados de escuchar sus amables palabras. Agradecemos su recomendación y esperamos poder asistirle nuevamente en el futuro. ¡Que tenga un excelente día! Atentamente, Ernesto Martinez Agente - State Farm Insurance"
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Misael Morales

March 4, 2025

5  out of  5
rating by Misael Morales
"Excelente explicacion y servicio. . . ."
We responded:
"Muchas gracias por su reseña. Me alegra saber que nuestra explicación y servicio fueron de su agrado. Estoy aquí para ayudarle siempre que lo necesite. Ernesto Martinez, Agent - State Farm Insurance"
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L Guzman

February 8, 2025

5  out of  5
rating by L Guzman
"5 Stars - Exceptional Service and Dedication I recently had an issue with my policy due to an oversight, and I cannot express enough gratitude to Georgina Guzman at Ernesto Martinez - State Farm for her outstanding support. She went above and beyond in negotiating with State Farm corporate to help me recover my policy. Her professionalism, persistence, and clear communication made a stressful situation much more manageable. Georgina kept me informed every step of the way and truly advocated on my behalf. Thanks to her efforts, everything was resolved successfully. I highly recommend Georgina and the entire team at Ernesto Martinez - State Farm for their dedication to their clients. If you're looking for an agent who truly cares and fights for you, this is the place to go! ________ Recientemente tuve un problema con mi póliza debido a un descuido, y no puedo expresar suficiente gratitud a Georgina Guzmán de Ernesto Martínez - State Farm por su increíble apoyo. Ella hizo todo lo posible para negociar con la corporación de State Farm y ayudarme a recuperar mi póliza. Su profesionalismo, persistencia y comunicación clara hicieron que una situación estresante fuera mucho más manejable. Georgina me mantuvo informado en cada paso del proceso y realmente abogó por mí. Gracias a su esfuerzo, todo se resolvió con éxito. Recomiendo altamente a Georgina y a todo el equipo de Ernesto Martínez - State Farm por su dedicación a sus clientes. Si buscas un agente que realmente se preocupe y luche por ti, ¡este es el lugar indicado!"
We responded:
"Le agradecemos mucho su comentario su confianza. Nos alegra saber que Georgina pudo asistirle con profesionalismo y dedicación para resolver su situación. En Ernesto Martinez - State Farm nos comprometemos a brindar un servicio excepcional y a estar siempre del lado de nuestros clientes. Ernesto Martinez, Agent - State Farm Insurance"
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Don Price

February 8, 2025

5  out of  5
rating by Don Price
"Very Nice people to work with!!! I had a problem and it was Resolved in 15 to 20 minutes!"
We responded:
"We appreciate your kind review! We're glad we could resolve your issue quickly. At Ernesto Martinez State Farm, we're committed to providing prompt and friendly service. If you ever need assistance, we're always here to help. Ernesto Martinez, Agent - State Farm Insurance"